Terms of Service
This website is operated by Solenne. Across the site, the terms “we”, “us” and “our” refer to Solenne. By visiting our site and/or purchasing from us, you engage in our “Service” and agree to be bound by the terms and conditions below (the “Terms”), including any additional terms and policies referenced here. Please read them carefully. If you do not agree to all of these Terms, you may not access the site or use any service.
Our store is hosted on Shopify Inc., which provides the e-commerce platform that allows us to sell our products to you. We reserve the right to update or change any part of these Terms by posting changes to this page; your continued use of the site constitutes acceptance of those changes.
1. Online store terms
By agreeing to these Terms, you confirm that you are at least the age of majority in your place of residence, or that you have given us consent to allow any minor dependents to use this site. You may not use our products for any illegal or unauthorised purpose, nor violate any laws in your jurisdiction. You must not transmit any worms, viruses, or code of a destructive nature. A breach of any of these Terms will result in immediate termination of your Services.
2. General conditions
We reserve the right to refuse service to anyone for any reason at any time. You understand that your content (excluding payment card information) may be transferred unencrypted over various networks; payment card information is always encrypted. You agree not to reproduce, duplicate, copy, sell, or exploit any portion of the Service without our express written permission.
3. Accuracy of information
We are not responsible if information on this site is not accurate, complete, or current. The material is provided for general information only and should not be relied upon as the sole basis for decisions. We reserve the right to modify the contents of this site at any time but have no obligation to update any information.
4. Modifications to the service and prices
Prices for our products are subject to change without notice. We reserve the right to modify or discontinue the Service (or any part of it) at any time without notice, and shall not be liable to you or any third party for any such change, suspension, or discontinuance.
5. Products and services
Certain products may be available exclusively online and in limited quantities, and are subject to return or exchange only according to our Refund Policy. We have made every effort to display our products’ colours and images accurately, but cannot guarantee that your display will be accurate. We reserve the right to limit the sales of our products to any person, region, or jurisdiction, and to limit quantities, at our discretion.
6. Billing and account information
We reserve the right to refuse any order and may limit or cancel quantities purchased per person, per household, or per order. You agree to provide current, complete, and accurate purchase and account information for all purchases, and to keep it updated so we can complete your transactions and contact you as needed.
7. Third-party links and tools
We may provide access to third-party tools and links over which we have no control. We provide these “as is” without warranty and accept no liability arising from your use of them. Third-party links may direct you to sites not affiliated with us; we are not responsible for their content or practices, and you should review their policies before engaging with them.
8. User submissions
If you send us creative ideas, suggestions, or other materials (“comments”), you agree that we may use them at any time without restriction, compensation, or obligation of confidence. Your comments must not violate the rights of any third party or contain unlawful or objectionable material.
9. Personal information
Your submission of personal information through the store is governed by our Privacy Policy.
10. Errors, inaccuracies, and omissions
Occasionally there may be information on our site that contains typographical errors, inaccuracies, or omissions relating to product descriptions, pricing, promotions, offers, shipping charges, transit times, or availability. We reserve the right to correct any such errors and to change or update information or cancel orders if any information is inaccurate, at any time without prior notice.
11. Prohibited uses
You are prohibited from using the site or its content for any unlawful purpose; to solicit unlawful acts; to violate any regulations or laws; to infringe our or others’ intellectual property; to harass, abuse, or discriminate; to submit false information; to upload malicious code; to collect others’ personal information; to spam or scrape; for any obscene purpose; or to interfere with the security of the Service. We reserve the right to terminate your use of the Service for violating any prohibited use.
12. Disclaimer of warranties; limitation of liability
We do not guarantee that your use of our service will be uninterrupted, timely, secure, or error-free. The service and all products delivered through it are (except as expressly stated by us) provided “as is” and “as available” without any representation or warranty of any kind. In no case shall Solenne, our directors, officers, employees, affiliates, agents, or suppliers be liable for any injury, loss, or any direct, indirect, incidental, punitive, special, or consequential damages arising from your use of the service or any product, to the maximum extent permitted by law.
13. Indemnification
You agree to indemnify, defend, and hold harmless Solenne and our affiliates, partners, officers, directors, agents, and employees from any claim or demand, including reasonable legal fees, arising out of your breach of these Terms or your violation of any law or the rights of a third party.
14. Severability
If any provision of these Terms is found to be unlawful, void, or unenforceable, that provision shall be enforceable to the fullest extent permitted by law, and the unenforceable portion shall be severed without affecting the validity of the remaining provisions.
15. Termination
These Terms are effective unless and until terminated by either you or us. You may terminate them at any time by ceasing to use our site. If we suspect that you have failed to comply with any provision, we may terminate this agreement at any time without notice, and you will remain liable for all amounts due.
16. Entire agreement and governing law
These Terms and any policies posted by us constitute the entire agreement between you and us. These Terms and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with the laws of Singapore.
17. SMS marketing
By consenting to Solenne’s SMS marketing at checkout or via our subscription tools, you agree to receive recurring text notifications (including order and abandoned-checkout reminders), marketing offers, and transactional texts. Message frequency varies, and consent is not a condition of purchase. Message and data rates may apply. To unsubscribe, reply STOP to any message; for help, reply HELP or contact us at sleepsolenne@gmail.com. Opt-in data and consent will not be shared with third parties except messaging partners, solely to operate the program.
18. Contact
Questions about these Terms should be sent to sleepsolenne@gmail.com.