Privacy Policy

This Privacy Policy describes how Solenne (“we”, “us”, or “our”) collects, uses, and discloses your personal information when you visit, use, or make a purchase from sleepsolenne.com (the “Site”) or otherwise communicate with us. “Personal information” means information that identifies or can reasonably be linked to you.

What we collect

When you visit the Site, place an order, or contact us, we may collect:

Contact and order details: name, email address, shipping and billing address, and the products you purchase.
Payment information: processed securely by our payment providers. We do not store full payment card numbers.
Usage and device information: how you interact with the Site, collected through cookies and similar technologies.

How we use it

We use your personal information to provide and improve our products and Site, including to process orders, arrange shipping, provide customer support, and send order updates; to send marketing communications where you have consented; to detect and prevent fraud; and to comply with our legal obligations.

How we share it

We share personal information with service providers who perform services on our behalf, such as Shopify, which powers our store, and our payment, shipping, analytics, and marketing partners. We may also disclose personal information to comply with the law or protect our rights. We do not sell your personal information.

Cookies

We use cookies and similar technologies to operate the Site, remember the contents of your cart, understand how the Site is used, and support marketing. You can control cookies through your browser settings, though disabling them may affect how the Site works.

Your rights

Depending on where you live, you may have the right to access, correct, delete, or receive a copy of your personal information, and to object to or restrict certain processing. To exercise any of these rights, contact us at sleepsolenne@gmail.com. If you are not satisfied with our response, you may have the right to lodge a complaint with your local data protection authority.

Retention

We retain your personal information for as long as needed to provide our services, comply with our legal obligations, resolve disputes, and enforce our agreements.

Changes

We may update this Privacy Policy from time to time to reflect changes to our practices or for legal reasons. The updated version will be posted on this page.

Contact

For questions about this Privacy Policy or our handling of your personal information, contact us at sleepsolenne@gmail.com.