Refund policy

REFUND POLICY

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The thirty-night trial

You have 30 nights from the date The Exhale arrives to decide it is yours. Sleep in it, wear it out, wash it once. If your shoulders don't drop, send it back.

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Returns

Returns are free in both directions. We send you a prepaid label — no restocking fee, no return postage, no questions required.

To start a return, email sleepsolenne@gmail.com with your order number. We'll send the label and instructions the same or next business day.

The Exhale should come back with its original tags attached and in a condition consistent with a fair trial — worn, not damaged. We reserve the right to decline a refund if the item is returned in a condition that goes beyond reasonable wear, but we will always contact you before making that call.

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Refunds

Once we receive the returned item, we refund the full purchase price to your original payment method. We do not issue store credit in place of a refund unless you prefer it.

Your bank or card provider may take 5–10 business days to post the refund after we process it. If you haven't seen it after 10 business days, check with your bank first, then email us.

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Damaged or incorrect items

Inspect your order when it arrives. If The Exhale is defective, damaged in transit, or not the colour or size you ordered, email sleepsolenne@gmail.com immediately with a description and a photo. We'll arrange a replacement or full refund at no cost to you.

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Exchanges

We do not currently process direct exchanges. If you want a different size or colour, return the original for a full refund and place a new order.

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Sale items

Full refund policy applies to all items, including those purchased during a promotional period.

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Contact

sleepsolenne@gmail.com — we reply within two business days.